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Frequently Asked Questions

Please contact us if you cannot find an answer to your question.

Why is my garage door not opening?

Hopefully this issue can be something as simple as changing a battery. The most common reason a garage door wont open is because the garage door spring that lifts the door is broken and needs to be replaced.


Do you have emergency services?

Yes. We understand that problems occur when you least expect it. When a torsion spring breaks, and they will, you have a 50% chance of being either trapped in your garage or outside of your home. 


Why is my garage door opener so loud?

Garage door openers tend to get used a lot. Critical parts inside of the garage door opener are not meant to work that hard. Damaged or worn garage door components are almost always the cause of premature opener failure.


Can you bill our insurance?

No. Billing insurance is not something we do. We have witnessed in the past some home warranty companies reimburse customers.


Do you charge extra on weekends?

No. Our service fee is the same no matter the day. Just because you need your garage door repaired on a Saturday shouldn't mean you have to pay more.


Do you install new garage doors?

Yes. We have established great partnerships with some of the leading garage door manufacturers in the industry. Our Protech installation team will have your new garage door installed lightning fast with some of the longest warranties available.

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